The LGBTQ community faces a multitude of health disparities and barriers to accessing care. For many LGBTQ individuals and people with LGBTQ family members, an inclusive intake process can be just as vital as culturally relevant healthcare itself.

Our training is tailored to the specific healthcare provider audience and will equip participants with practical tools for building more LGBTQ-affirming healthcare services, resulting in improved patient engagement and healthier patients. Our nationally-known trainers are experts in providing education and professional development training for providers seeking to improve their services for LGBTQ individuals and community.

To request training, please contact the  Director of Programs, Jen Maley-Wheeler, at jmaleywheeler@capitalpridecenter.org, or complete this form.


Training & Education Services designed for a variety of Health Care Providers

  • Emergency Medical Services Personnel
  • Home Health Aids
  • Hospice Care Providers
  • Medical Facility Administrators
  • Medical Students
  • Medical Receptionists
  • Nurses
  • Nursing Home Providers
  • Physicians
  • Reproductive Health Care

Clients Include

Albany County Department of Health  |  Albany Medical College  |  Ellis Hospital  |  Fulton County Office for the Aging  |  Montgomery County Office for the Aging  |  Saratoga Hospital  |  Saratoga County Office for the Aging  |  Upper Hudson Planned Parenthood…and more!


Customization

Once scheduled, each training is then individualized by our professional staff trainers to meet the client’s unique needs. Customized training and presentations not found below are also available by request.


Length of Training

Our training requires two hours minimum to build a baseline of knowledge. The Pride Center often receives feedback from audience members expressing the need for more time. When scheduling training or presentation, we recommend considering provided more than the required minimum to allow for the most significant impact.


Pride Center Information Presentations

Each training includes a brief overview of the programs and services available through the Pride Center of the Capital Region. Additionally, our 15-30 minute Pride Center Information Presentations are also available at no cost for agencies, businesses, and community groups seeking to learn more about the many programs and services we offer.


Training and Presentation Fees

To receive a quote, please contact Jen Maley-Wheeler, Director of Programs, via e-mail jmaleywheeler@capitalpridecenter.org, or by phone at 518.462.6138 ext. 13.


TRAINING TOPICS FOR HEALTH CARE PROVIDERS

Please note: The Pride Center uses the asterisk (*) to reflect the rich diversity of identities and experiences of transgender and gender non-conforming individuals.

 


Introduction to LGBTQ Identities & Health Care
Audience: All
Objectives:

  • Understand concepts of sexual orientation and gender identity.
  • Increase knowledge of language and terms used by LGBTQ communities.
  • Identify health disparities experienced by LGBTQ patients.
  • Identify barriers to health care experienced by LGBTQ individuals.
  • Learn useful tools for creating affirming intake and health care services.
  • Improve confidence in providing competent health care to the LGBTQ patients.

This interactive training addresses sexual orientation and gender identity, standard terms and definitions, and the unique experiences of LGBTQ people. Participants will become familiar with health disparities and common barriers experienced by LGBTQ individuals accessing health care. Practical tools are provided for creating more inclusive intake processes, welcoming healthcare services, and higher quality of care for LGBTQ patients.


Introduction to Trans* Identities and Health Care
Audience: All
Objectives:

  • Understand the concepts of gender identity and gender expression.
  • Increase knowledge of language and terms used by trans* communities.
  • Identify health disparities experienced by trans* patients.
  • Identify barriers to health care experienced by trans* individuals.
  • Learn effective tools for creating affirming intake and health care services.
  • Improve confidence in providing competent health care to the trans* patients.

This interactive training addresses gender identity and expression, transgender identity, and the unique experiences of trans* people. Participants will become familiar with health disparities and common barriers experienced by trans* and gender nonconforming (GNC) individuals accessing health care. Practical tools are provided for creating more inclusive intake processes, welcoming health care services, and higher quality of care for trans*/GNC patients.


LGBTQ-Affirming Intake Services
Audience: Medical Receptionists and Administrative Staff
Objectives:

  • Understand concepts of sexual orientation and gender identity.
  • Increase knowledge of language and terms used by LGBTQ communities.
  • Identify barriers in health care settings experienced by LGBTQ patients.
  • Learn effective tools for creating inclusive and affirming intake processes.
  • Improve confidence in providing competent services to the LGBTQ patients.

Administrative and reception staff play a critical role in creating positive first impressions and experiences, thereby improving patient engagement. This training addresses sexual orientation and gender identity, common terms and definitions, and the unique experiences of LGBTQ patients in health care settings. Participants will become familiar with common barriers experienced by LGBTQ individuals accessing health care. Practical tools are provided for creating more inclusive and affirming intake processes, therefore improving the quality of care for LGBTQ patients.


LGBTQ Youth and Health Care
Audience: Adolescent & Pediatric Medical Providers and Receptionists
Objectives:

  • Understand concepts of sexual orientation and gender identity.
  • Increase knowledge of language and terms used by LGBTQ young people.
  • Identify health disparities experienced by young LGBTQ patients.
  • Identify barriers to health care experienced by LGBTQ youth.
  • Learn effective tools for creating affirming intake and health care services.
  • Improve confidence in providing competent health care to young LGBTQ patients.

This interactive training addresses sexual orientation and gender identity, common terms and definitions, and the unique experiences of LGBTQ young people. Participants will become familiar with health disparities and common barriers experienced by LGBTQ youth accessing health care. Practical tools will be provided for creating more inclusive intake processes, welcoming health care services, and higher quality of care for young LGBTQ patients.


LGBTQ Seniors and Health Care
Audience: Nursing Home Providers, Hospice Care Providers, and other Medical Providers serving Seniors
Objectives:

  • Understand concepts of sexual orientation and gender identity.
  • Increase knowledge of language and terms used by LGBTQ seniors.
  • Identify health disparities experienced by older LGBTQ patients.
  • Identify barriers to health care experienced by LGBTQ older adults.
  • Learn effective tools for creating affirming intake and health care services.
  • Improve confidence in providing competent healthcare to older LGBTQ patients.

This interactive training addresses sexual orientation and gender identity, common terms and definitions, and the unique experiences of LGBTQ seniors. Participants will become familiar with health disparities and common barriers experienced by LGBTQ seniors accessing long-term and end-of-life care. Practical tools will be provided for creating more inclusive intake processes, safer nursing and hospice environments, and higher quality of care for older LGBTQ patients.


Delivering LGBTQ-Affirming Reproductive & Sexual Health Care Services
Audience: Reproductive and Sexual Health Care Providers
Recommended Prerequisite: Introduction to LGBTQ Identities & Experiences
Objectives:

  • Increase knowledge of sexual health disparities among LGBTQ individuals.
  • Identify barriers to reproductive and sexual health services experienced by LGBTQ patients.
  • Increase knowledge of LGBTQ-affirming language and approaches for reproductive and sexual health care.
  • Learn how to adapt existing forms and procedures to be inclusive of LGBTQ identities and bodies.
  • Improve confidence in providing reproductive and sexual health services to LGBTQ patients.

Reproductive and sexual healthcare is a key component in the health of all individuals, yet the LGBTQ community faces many barriers to accessing this kind of care. This training will highlight those barriers and sexual health disparities among LGBTQ individuals. Participants will learn effective and creative tools for improving the reproductive and sexual healthcare experiences of LGBTQ patients. Variation available for Delivering Trans*-Affirming Reproductive & Sexual Health Services.